Five Important Customer Service Skills

  1. The ability to really listen to customers is crucial for providing great service.

Not only is it important to pay attention to customer interactions, but it is also important to be mindful and attentive to the feedback that you receive.

  1. Having knowledge of the product you are selling.

Without knowing all the aspects of your product, you won’t be able to help your customer choose which product is right for their intended use.

  1. Spending time with your customers.

It is proven that spending more time with your customer is beneficial to both parties.

There is a limit. You need to be mindful with getting customers what they need in an efficient manner. They have busy schedules also.

  1. A great work ethic and a willingness to do what needs to be done is a key skill when providing the kind of service that customers remember and will tell others about.

Remembering that your customers are people too, and knowing that putting in the extra effort will come back to you ten-fold, should be your motivation to never take shortcuts, no matter how busy you might be at the time.

  1. If you come across as authentic, if you’re relatable, if you make a product your customers want/need, and if you take the time to show them you appreciate them and connect with them on a real level, the results can be impressive.

“The goal as a company is to have customer service that is not just the best, but LEGENDARY.” – Sam Walton

Rick Hodek
Sales – North Dakota